Shipping
How much does shipping cost?
Shipping is free on all orders within the contiguous United States.
What is the standard delivery time?
The standard delivery time for orders is typically within 4-12 business days, although delivery times may vary depending on the shipping destination and other factors. Please refer to our Shipping Policy for more details.
What shipping carriers do you use?
We primarily use FedEx Ground, FedEx Freight, or the most affordable available provider for shipping orders to the lower 48 USA. Please refer to our Shipping Policy for more details.
What is curbside shipping?
- Curbside shipping is a type of shipping designed for large appliance such as ranges, refrigerators, dishwashers, etc.
- The carrier will not bring items inside the home, garage, kitchen, or elsewhere.
- Customers are responsible for arranging assistance if needed to receive the order beyond the curbside.
Returns
What is your return policy?
We offer a 30-day return policy. Please refer to our Returns and Refund Policy for more details.
What if my item arrives damaged?
If your item arrives damaged, please contact our customer service team within 48 hours of receiving the delivery. We will require photos of the damaged item and packaging to initiate the return process. Once verified, we will provide further instructions on returning the damaged item and issuing a replacement or refund according to our return policy. Please refer to our Returns and Refund Policy for more details.
What happens if I need a return?
If you need to initiate a return, please contact our customer service team within 14 days of receiving your order. We'll provide instructions for returning the item. Once we receive the returned item and verify its condition, we'll process your refund or exchange according to our return policy. Please check our Returns and Refund Policy for more information.
Is there a restocking fee for returns?
A restocking fee of at least 30% will be charged for all returns. This fee is applicable to orders canceled or refused after shipment, as well as situations where incorrect shipment information results in a return to the warehouse.
Warranty
Do your products come with a warranty?
Yes, most of our products come with a manufacturer’s warranty. The warranty period and coverage details vary by product and brand. Visit our warranty page for more information.
How can I find out the warranty details for a product?
Warranty information is typically included on the product page or in the product manual. You can also contact our customer support team for specific details.
How do I make a warranty claim?
To file a warranty claim, contact our customer support team with proof of purchase, a description of the issue, and any relevant photos or documentation. We’ll guide you through the claim process.
Coupons
How can I apply a coupon to my order?
Enter your coupon code in the designated field during checkout. The discount will be applied to your total before completing the purchase.
Can I use multiple coupons on one order?
No, only one coupon code can be applied per order unless otherwise specified in the promotion details.
Do you offer discounts for first-time customers?
Yes, we often have promotions for first-time customers. Check our coupons page for exclusive savings.
Financing
Do you offer financing options?
Yes, we provide flexible financing plans through our trusted partners. For further information, please visit our financing page.
How do I apply for financing?
During checkout, select the financing option, and you’ll be directed to complete an application with our financing partner. Approval decisions are usually made instantly.
Is there a minimum purchase amount required for financing?
Yes, financing is available for orders that meet the minimum purchase requirement, which varies depending on the provider.