Our Commitment to Your Satisfaction at Safe Paradise
At Safe Paradise, we take great pride in our unwavering dedication to ensuring that your shopping experience with us is exceptional. Our primary goal is to make every step of your journey seamless, enjoyable, and ultimately lead to your complete satisfaction with your safe purchase. We are committed to exceeding your expectations consistently.
Return Policy: Terms and Guidelines
We understand that circumstances may arise that require returns, and we are committed to making this process transparent and hassle-free. Please carefully review the terms and conditions of our return policy:
1. Eligibility for Refund:
- Merchandise must be in new condition, unused, uninstalled, and in its original packaging.
- Returns are accepted within 30 days of the delivery date unless otherwise specified on the product page.
- You must notify us of your intention to return within 30 days of the delivery date.
- A restocking fee, which may range from 15% to 30%, could apply based on the brand.
- Some brands may have a return request window of less than 30 days.
2. Coverage:
- Our return policy covers cancellations made after an item has been physically shipped or refused upon delivery.
The Refund Process
Our aim is to ensure that your refund experience is straightforward and stress-free. Here's how the refund process works:
- Refunds will be issued, with any applicable fees and charges deducted from the product price.
- Shipping charges from the original purchase are non-refundable.
- You are responsible for covering any return shipping charges.
- Refunds will be applied to the same payment method used for the original purchase within 10 business days of processing.
Items That Cannot Be Returned
Certain items do not qualify for returns under our policy:
- Products covered by parts under the manufacturer's warranty.
- Products with opened original manufacturer packaging.
- Products that have been removed from their original manufacturer packaging.
It is essential to return the merchandise in new, resalable condition. Refunds will only be processed after we have received and inspected the returned items.
Damaged Merchandise
In the unfortunate event that your product sustains damage during shipping, please reach out to us at support@safeparadise.com to arrange for a replacement and the retrieval of the damaged product. You can refer to our Shipping Policy for more comprehensive information.
Defective Merchandise
Many of our products come with at least a 1-year manufacturer's warranty, and details can be found under the "Warranty" tab on the product page. Should you encounter any manufacturer's defects, please inform us, and we will assist you in acquiring replacement parts or a product replacement at no additional cost.
Please Take Note
- Returning the product in new condition and its original packaging to the correct warehouse is your responsibility.
- We highly recommend obtaining a tracking number and securing shipping insurance for your return.
- In the event that we receive an item in unacceptable condition, we reserve the right to deny your return.
- Damaged items may necessitate you to file a claim with your chosen shipping company.
- Used items may either be disposed of or returned to you at your expense.
- Damaged or used items will be retained in our warehouse for a maximum of 30 business days, unless you provide alternative instructions in writing before disposal.
- Please allow a span of 7-14 business days after the delivery of the returned item for our Customer Service Department to inspect the return and process your refund.
- Attempting to return an item without obtaining a return authorization, past 30 days, or in an unacceptable condition may result in refusal or the item being shipped back to you at your expense. If we accept the return, additional fees may be incurred.
For any inquiries or further assistance, please do not hesitate to contact us at support@safeparadise.com.
